Several LG Phones Rendered Useless Due to ‘LG IMS’ Issue: Here’s a Possible Fix


Although LG has shut shop as an Android OEM, its devices continue to live in scores of users’ hands. Understandably software issues could wreak havoc on the daily lives of these surviving users. Several T-Mobile customers using LG smartphones were recently left without a functioning smartphone and an error saying, “LG IMS has stopped.” Thankfully, there seems to be a fix that could help you out while LG and the carrier work together to fix the issue.

The Problem

The T-Mo Report first spotted this issue. It affects a variety of LG phones on T-Mobile. Overnight, affected devices began showing the “LG IMS has stopped” error message over and over again. Dismissing the error message immediately forced it to show up again, leaving the phone unusable in most cases. Some users only had a few seconds to complete actions before the error message popped back up.

In case you aren’t familiar, the IMS framework ensures calls and text messages are correctly routed over LTE and 5G. Without it, your Android phone would be missing a key element that allows it to make and receive phone calls. Since the issue is related to the cellular connection, it is understandable why only T-Mobile users are affected.

T-Mobile took to Twitter to confirm that it is aware of the issue. It added that it is working with LG to develop a permanent solution that requires minimal user effort to implement. Although the carrier acknowledged the issue, it did not specify a tentative resolution timeline. So, until a fix is developed, here are solutions you can try.

Potential Solutions

Reset IMS

This potential fix was spotted on Reddit, and it seems to be working for several unfortunate victims of this issue. So, follow the steps below and give it a shot yourself.

Step 1: Set your LG phone into Airplane Mode using the quick settings toggle.

Step 2: Open the Settings app. Then, under Apps & Notifications, select App Info.

Step 3: Tap on the hamburger menu (three dots) on the top right-hand side corner. From the menu that appears, choose show system.

Step 4: Look for com.lge.ims.rcsprovider in the list and tap it.

Step 5: On the info page for this app, tap on the following three buttons in this specific order: Clear cache > Clear storage/data > Force stop.

Step 6: Repeat step 5 over and over again until the popup stops showing. Make sure you tap the three buttons mentioned in step 5 without the error message popping up.

Remove SIM and Use on Wi-Fi

If you find the above method too complex or difficult to execute, your best alternative is to leave your LG device in Airplane Mode. Then, proceed to remove your SIM card from the phone. This seems to make the error message go away for some affected users. It allows you to retain most of the functionality of your LG device over a Wi-Fi connection.

Solutions That You Need Not Try

Some users went through the pains of resetting their LG devices and restarting them repeatedly. Unfortunately for them, the efforts were in vain, and the problem did not go away. We hope one of the above-mentioned fixes worked for you and helped you eliminate the LG IMS issue. Did you solve your LG IMS issue? Tell us in the comments section below.

[Via Android Police]

9 Responses to “Several LG Phones Rendered Useless Due to ‘LG IMS’ Issue: Here’s a Possible Fix”

  1. I followed the steps above – only had to go through them once – and it got rid of the pop-up message on my LG Stylo4. Been stable for an hour now while off of airplane mode. Had to go back into settings and reset wifi and mobile data after the correction process so other apps would work again.

    • Hi Don,
      Did you lose any additional data, files, ect on your phone when you cleared IMS data?

  2. thomas schwartz

    i tryed almost everything to get the lg ims message to stop showing on my phone. if they will or can not make a fix to the problem then give every one with the issue a new phone or a better phone then we have. this problem needs fixed. I called my phone company to try fix. they said to call lg and could not get to talk to anyone when i was on the phone for over a hour. hope they get it figered out soon.

  3. I tried several of the recommended fixes – Nothing has worked. I was on hold for about 45 minutes and got the same dismissive response from TMobile, and they offered to ‘let’ pay to upgrade my phone. Can’t even get into the call queue for LG.

  4. Sharmayne

    I tried this and it worked for about an hour then came back. I did it again, and now the message is gone, but my phone is acting as if I don’t have data. I can’t make calls at all, and only certain calls get through to me. I can’t send messages, but I can receive messages. I keep being told to call LG, but I don’t have a phone to call from.

  5. Austin Orolfo

    I just figured out a solution. My wife and I have identical LG Thinq phones and hers was not affected. So I checked every setting to make sure all were matching and found a mismatch. The access point network was missing from mine with the lg ims keeps stopping issue. Go to network & internet> Mobile networks> Access point names> click three dots> Restore default settings. After clicking restore default settings, T-Mobile LTE appeared in Access point names along with the 4G LTE symbol in the top right corner. Internet, phone, text, and all apps are back to normal. Have a great day everyone!

    • Courtney

      Trying your fix – did you click on the LTE dot in the last part or leave it blank ? Mine is blank

  6. Lesa Musick

    I did the steps to reset IMS this morning – it’s now early afternoon and the error message has not reappeared…crossing my fingers! Doesn’t appear that any data or anything was lost…yet. Thanks for posting! I was about to go get a new phone. Wonder if I should change carriers as my daughter had the same problem, went to Metro (Metro by T-Mobile) YESTERDAY and they told her it was ALL LG phones, nationwide, not just Metro or T-Mobile…making me consider changing carriers.


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