It’s not just Samsung phones that are exploding. After recalling 3 million Galaxy Note 7 units sold worldwide, the company is now recalling 2.8 million washing machines sold in the United States beginning from 2011. The official announcement of the recall was made by the U.S. Consumer Product Safety Commission.
Samsung has received over 700 reports of incidents where the top of one of their top-loading washing machine detached during use. The company also received nine reports where a person was injured due to the incident.
“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, senior vice president and general manager of Home Appliances, Samsung Electronics America. “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”
Samsung is working with local retailers and agencies to ensure the recall process goes smoothly for all its customers. It is trying to reach affected customers through direct contact, social media, marketing, and in-store communication. The company also clarified that the recall and issue is limited to 34 of its top-loading washing machines sold in North America.
Samsung is recommending owners of its recalled washing machines to use the machine at lower spin speeds when washing heavy clothes.
The remedy for the problem includes a free in-home repair along with an extension of the warranty of the washing machine by one-year, or a discount towards the purchase of a new washing machine with free installation along with uninstallation of the previous machine, or full refund to customers who purchased an affected washing machine within 30 days of the recall announcement. Samsung will also be sending out Home Label kit to customers of such washing machines.
The consumer confidence in the Samsung brand was already shaken up after the Galaxy Note 7 fiasco, and now an official recall of its washing machines is going to further dent the company’s reputation.
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