It’s been a busy week for Samsung all over again, as the company has had to field a growing number of reports that replacement Galaxy Note 7 devices have caught fire.
As a result, carriers, especially those in the United States, have taken it upon themselves to cease sales of the phablet altogether, and to cancel any exchanges for new units for customers who hadn’t yet brought their original model in. At the same time, Samsung confirmed that it had temporarily suspended production of the Galaxy Note 7 lineup altogether, as they worked to figure out the core issue.
But Samsung had to do something, and while another recall is likely, until then, people have been watching as retailers and carriers have been cancelling sales of the phablet, waiting for Samsung to make its own move.
That has finally happened, as Samsung is officially requesting that all of its sales partners stop selling the Galaxy Note 7 immediately. The request covers all of its sales partners across the globe.
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7.”
Samsung says that all Galaxy Note 7 units in consumers’ hands, even replacement units, should be powered down and adds that owners need to follow through with a replacement device — that isn’t a Galaxy Note 7 — or return their unit for a refund.
At the same time, the Consumer Product Safety Commission says it is still working on its own investigation of the fiery Galaxy Note 7 units.