Samsung today announced a formal recall of all the Galaxy Note 7 units it has sold in the United States. The company made this announcement in conjunction with the U.S. Consumer Product Safety Commission which recommended customers to “immediately stop using and power down” the device.
Samsung had earlier issued a voluntary recall of the Note 7, but over time it urged all customers to power off and return their Note 7 immediately after many serious incidents were reported due to the handset exploding. Samsung is offering free replacement units to all affected customers and says that new stock for the phone will be in stores by September 21st. It is also offering full refunds to customers who are returning their Note 7 or give them a Galaxy S7 or S7 edge if they wish to.
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.
To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.
Out of the total 1 million units of the Galaxy Note 7 it has sold so far in the United States, Samsung has received a total of 92 reports of the batteries inside the phone overheating and exploding.
Irrespective of which carrier or retail store you purchased your Galaxy Note 7, it is highly recommended that you return your Note 7 to Samsung for a free replacement if you have not already done so. By not doing so, you are putting not only yourself but others around you at risk as well.